We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion.
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We use a large network of couriers to deliver goods from ASOS.com to all over the world. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.
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Both our Express and Standard Delivery options are fully trackable. We'll email you a link to your tracking information once your parcel has left our warehouse.
Shipping
Policy
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You can return any item for a refund, within 28 days of receiving your original order, including sale items.
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If you'd like a refund for your goods, but you can't return them to us for any reason, then a refund for those goods will be at our discretion.
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We don't offer an exchange for orders from outside of the UK. If you would like a different size or color, please return your unwanted item for a refund and place a new order.
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There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
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We'll refund the price you purchased your item at, including sale items back to your original payment method.
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If you wish to return cosmetics, underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.
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All goods will be inspected on return.
Refund & Exchange
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
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If your order has been sent in different parcels then each shipping note will tell you the items you can expect to find inside. Please check the shipping notes from each part of your order to make sure you're not missing anything.
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If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We’ll get back to you as soon as we can to resolve it for you.
Missing Item
